HOW TO: Remove Orange Safeguard From Your Mobile Phone!

Orange SafeGuard

It’s been quite annoying lately using my Orange phone to surf the internet, specially when some sites are blocked by the Orange Safeguard.

The Orange Safeguard is set up to block sites which Orange rate as only been suitable for those over the age of eighteen and it can be quite annoying as some sites such as FourSquare are blocked by the service and “checking in” is impossible to do via my mobile phone.

FourSquare which has been know to have issues with Orange Safeguard

So this morning I surfed the net looking for advice on how to remove this service ans came across a lot of websites and forums saying it’s really hard to do and that it takes forever to do. A lot mentioning that you have to go into an Orange shop which proof of your age and get them to phone up and sort it all out which can take up to thirty minutes.

How To Remove Orange Safeguard

I had also read that some even tried phoning Orange and had no success!

After reading these, rather off-putting comments, I decided to bite the bullet and phone Orange from my mobile phone via the 450 number. after pressing 4 to speak to a customer adviser, I was quickly speaking to someone and explained that I would like to remove the Orange Safeguard.

The reply was “No Problem, may I take you name and mobile number“, which I did, I was then told that it may take up to 5 days to remove as I was ringing on a Sunday, “OK” I said, then I was told to hold the line for five to six minutes while it was sorted out, no problem.

Then I lost the signal on my phone! But after about ten seconds the phone rings and it’s Orange, I explained I lost the signal and was told that’s ok and that I willย receiveย a text from Orange and that the Orange Safeguard would be off in 24 hours. Wow, now that’s service ๐Ÿ˜‰

So I got the text, followed the instructions to delete the text, turn the phone off and then on again, three minutes later another text came through saying I now had full internet access and that the Orange Safeguard was deactivated.

I don’t why other people are having problems turning the Safeguard off, I had no problem and would like to thank Orange for their quick and helpful service.

Since posting this article back in May 2010 about Orange Safeguard, people are still finding it useful in helping them remove the annoying safeguard, so for this reason the article has been republished to help those having issues.

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Karen Woodham
Karen Woodham is the founder and owner of the Blazing Minds, an avid blogger and bona fide journalist. She is also a Cinema Film Reviewer, based at the Scala in Prestatyn, where she reviews the latest movies, she has also had several articles published in various publications. She has recently become an Award Winning Blogger and is listed in the UKs Top 10 Film Blogs.
Karen Woodham


#UKBA15 Award winning entertainment blogger & owner of One of the UK's Top 10 #Film Blogs. Resident reviewer at @Prestatyn_Scala
Karen Woodham
Karen Woodham
  • Ileane

    Cheers to Orange for giving you such quick service. I saw a couple of location tweets from you today and I was wondering what the story was. Thanks for sharing!
    .-= Ileane @ Ms. Ileane Speaks is hoping you stop by and read Chrome Extension For Improved Readability =-.

    • Karen

      It’s taking me a bit to get used to using foursquare because I have an older phone with no apps, so I’m using the Mobile version, but it certainly seems to be working ๐Ÿ˜‰
      .-= Karen is hoping you stop by and read Top 10 Tips on How To Avoid Trouble in Brazil =-.

  • Diezel325

    Hmm, when i tried to deactivate it, they just asked for my name, then said it was no problem, they also told me to restart my phone after hanging up, thats all, but when i restarted my phone orange safe gaurd was still on! , this was about 20 hours ago.

    • Karen

      Hmmm, sometimes it can take up to 24 hours!

  • Udegbunam Chukwudi

    If only the customer care service over here in Nigeria was the same :-(

  • Colleen

    Until now, I haven’t heard of the Orange Safeguard. Apparently, our service/phone does not have it as we are able to check-in to Foursquare without a problem.

  • Claire Shaw

    thanks for sharing this, I have the same problem and stumbled on your site for info to remove it. coincidentally my brother recently had the same issue with Vodafones content restrictions and had an equally hard time getting them to remove it so it’s not just Orange!

    • Karen

      Hi Clare, glad I could have been some help ๐Ÿ˜‰

  • Nabil

    Man, I’ve been trying to remove orange safeguard from my phone for a veeery long time. Finally, a post that shows me how to!

    All other posts have those annoying CPALead-ads.

    • Karen

      Always glad to help here at Blazing Minds ๐Ÿ˜‰

  • Martin Evans

    I phoned Orange yesterday asking for it to be removed, they said no problem, wait 10 mins, turn phone off and on again then it should be done

    No, still have safeguard.

    tried this morning, they said they’d send a text and then turn phone off and on again

    Did tbhis, but still have safeguard

    tried again later on today – the bloke said there had been a technical issue with safeguard be he assured me that they were fixed – now wait for text, switch phone off, wait 10 seconds etc…

    text didnt come for another hour but did the usual and still have the safeguard – getting annoyed now!!

    • Karen

      Hi Martin, sorry to hear the problems you are having. Crazy as it sounds, have you tried clearing the cache on the browser for your phone? ๐Ÿ˜‰

  • Chris

    The annoying thing about Orange Safeguard is that it blocks so many legitimate websites! It would be easier if they relaxed their filters a smidgen, it would save them a lot of time having to turn it off for people!

    • Karen

      Very true, there were so many sites that were blocked when I originally wrote this blog post, that it was becoming ridiculous surfing the net via my mobile phone at times.

  • Sagar

    Nice and informative post

    The use of internet on mobile phones has been growing rapidly. Many people also suffer some obstacles using it by the one like the orange safeguard and some other applications .

    I do not use a orange phone but my friend has and tells me about the orange safeguard and the difficulty in browsing the internet. I would surely refer this post to him .

    Thank you for sharing.

    • Karen Woodham

      Thank you for sharing the article, we aim to help ๐Ÿ˜‰

  • Karen Woodham

    Good grief 4 years on and this article is still one of our most popular on the website, with people still using it to help them out with their Orange/EE phones. Glad it’s still helping everyone out.